User Guide
[About payment method]
You can use "cash on delivery", "credit card", "Apple Pay", and "Google Pay" as payment methods on this site. *The order method cannot be changed after the order has been confirmed.
A "cash on delivery" fee will be charged. A courier will deliver your package. Please pay the product price in exchange for the product. Credit card payments cannot be made at the door. If the product is returned to us due to cancellation or refusal to receive the product after it has been shipped, we will charge the shipping fee, return shipping fee and cash on delivery fee.
*Cash on delivery fee Usage amount (tax included): Fee (tax included)
~10,000 yen: 330 yen
10,001 to 30,000 yen: 440 yen
30,001 to 100,000 yen: 660 yen
From 100,001 yen: 1,100 yen
Please note that payment by cash on delivery is not possible in the following cases.
・When specifying a delivery address other than the registered address ・When the total amount of one order is 300,000 yen or more ・Some areas such as remote islands
"Credit card" VISA, MASTER, JCB, AMEX can be used.
* Depending on the customer's contract details and credit card status, it may not be possible to split the payment.
* Withdrawal is based on the membership agreement of each credit card. For details, please contact the card issuer directly.
[About product delivery]
▪ Carrier
The ordered products will be delivered by Yamato Transport.
▪ Shipping
A flat rate will be applied depending on the delivery area.
| Region name | Applicable prefecture name | Shipping fee (tax included) |
|---|---|---|
| Hokkaido | Hokkaido | 1,210 |
| North Tohoku region | Aomori Prefecture, Akita Prefecture, and Iwate Prefecture | 880 |
| Southern Tohoku region | Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture | 825 |
| Kanto region | Kanagawa prefecture * Tokyo Metropolitan area * Yamanashi prefecture * Saitama prefecture * Chiba prefecture * Ibaraki prefecture * Tochigi prefecture * Gunma prefecture | 770 |
| Shinetsu region | Nagano prefecture Niigata prefecture | 825 |
| Tokai region | Shizuoka Prefecture, Aichi Prefecture, Gifu Prefecture, Mie Prefecture | 825 |
| Hokuriku region | Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture | 825 |
| Kansai region | Kyoto (metropolitan area), Shiga prefecture, Nara prefecture, Osaka (metropolitan area), Hyogo prefecture, Wakayama prefecture | 880 |
| Chugoku/Shikoku region | Okayama prefecture, Hiroshima prefecture, Yamaguchi prefecture, Tottori prefecture, Shimane prefecture, Tokushima prefecture, Kagawa prefecture, Kochi prefecture, Ehime prefecture | 990 |
| Kyushu region | Fukuoka prefecture * Saga prefecture * Oita prefecture * Nagasaki prefecture * Kumamoto prefecture * Miyazaki prefecture * Kagoshima prefecture | 1,210 |
| Okinawa region | Okinawa Prefecture | 1,980 |
*You can scroll horizontally
▪Delivery days
If there is no specified delivery date, orders placed by 8:00 a.m. will be shipped on the same day.
*Excluding weekends and holidays.
*We may not be able to respond depending on the order quantity.
Please note that there may be delays in shipping and delivery even if you have specified a delivery date and time for the following reasons.
*It may take some time before delivery if there is a high volume of orders, or if transportation is affected by bad weather.
*We are not responsible for delivery delays due to traffic conditions, weather conditions, etc.
* Depending on the region, it may not be possible to deliver according to the specified time zone.
*We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, long vacations, and holidays designated by us.
In addition, when we have shipped our company, we will contact you by "shipment completion mail".
[About cancellations, returns, and exchanges]
▪Cancel
We cannot accept cancellations of products that have already been ordered or changes to product details (addition of products, change to other products). Before completing your order, please make sure that there are no mistakes in the size, color, price, quantity, etc. of your order.
Cancellation of contract in case of shortage
If an item you ordered is out of stock after you have placed your order, we will contact you by email or phone to confirm whether you would like to cancel only the item that was out of stock or cancel the entire order. I will have it.
If we do not receive any response from the customer within 7 days of receiving an email or phone call from us, we will cancel the order for all products, including the missing items. Please note that
▪ Returns/exchanges
We take all possible measures for product quality control and delivery management, but in the unlikely event that the product is damaged or soiled, or if a product different from what you ordered is delivered, we will not be able to return or exchange the product. I'll enjoy having this.
Please contact us from the inquiry form within 7 days after the arrival of the product. We will inform you of the address of the product and how to return or exchange it. (In this case, we will bear the shipping fee.)
Please note that we cannot accept returns due to customer's convenience.
*Exchanges will only be accepted if there is stock.
[About refund]
If you use cash on delivery, the refund will be made to your bank account.
If you use a credit card, we will change the settlement amount through the credit card company. *The refund method differs depending on the card company. If you have any questions, please contact your credit card company.